Who we are
Senergy Solutions (“Senergy Solutions,” “SenSol,” “we,” “us,” or “our”) designs, deploys, and manages AI and technology solutions for small and mid-sized businesses. Our services include SenSol Voice Agent, website setup and hosting, domains and business email, custom CRMs, training systems, and custom implementations.
This policy applies to our website at sensolai.com, our client portal, and the services we provide. It does not apply to third-party websites or services we link to.
Information we collect
Information you give us
- Contact details such as your name, business name, email address, and phone number when you fill out a contact form, request an audit, or talk with us.
- Business information you share during an audit or intake, such as the tools you use, what you spend on them, how you handle calls and scheduling, and your goals.
- Account information such as your name, email address, and password when you create a client portal account. Passwords are handled by our authentication provider and are never visible to us.
- Payment information when you pay an invoice or quote. Payments are processed by Stripe. We receive confirmation of payment and limited details such as the last four digits of your card, but we do not store full card numbers.
- Project content such as messages, files, contracts, and signatures you share with us through the client portal.
Information collected automatically
- Usage data such as pages visited, links clicked, scrolling, mouse movement, time on page, and referring website.
- Device data such as browser type, operating system, screen size, IP address, and approximate location (country or region).
- Cookies and similar technologies, described in the Cookies section below.
Calls and messages we handle for clients
When a business hires us to run SenSol Voice Agent or other services, we may process information about that business's own customers, such as call audio, call transcripts, phone numbers, text messages, appointment details, and information written to the business's CRM.
In that role we act as a service provider to our client. We use this information only to provide and improve the services our client has asked for, and we follow our client's instructions about it. If you called or texted a business that uses our services, that business's privacy policy explains how it uses your information, and you should contact the business directly with requests about it.
Our clients are responsible for giving any notices and getting any consents that the law requires, such as notice that a call may be recorded or that a caller is speaking with an AI agent.
How we use information
- Respond to your questions and requests, and prepare audits, proposals, and quotes.
- Provide, operate, and support our services and your client portal account.
- Process payments and send invoices, receipts, and account notices.
- Send updates about your projects by email or, with your consent, by text message.
- Send information about our services that may interest you. You can opt out at any time.
- Understand how people use our website so we can improve it.
- Detect and prevent fraud, spam, abuse, and security incidents.
- Comply with legal obligations and enforce our agreements.
Analytics and session replay
We partner with Microsoft Clarity and Microsoft Advertising to capture how you use and interact with our website through behavioral metrics, heatmaps, and session replay to improve and market our products and services. Website usage data is captured using first-party and third-party cookies and other tracking technologies to determine the popularity of products and services and online activity. Additionally, we use this information for site optimization, fraud and security purposes, and advertising.
Clarity may record mouse movements, clicks, scrolling, pages visited, referring URLs, device and browser information, approximate location, and how you interact with pages and forms. Sensitive fields such as passwords and payment details are masked by default and are not captured.
For more information about how Microsoft collects and uses your data, see the Microsoft Privacy Statement.
Google Analytics
We also use Google Analytics to measure website traffic, such as how many people visit, which pages they view, how they found us, and general device and location information. Google Analytics uses cookies to collect this information and reports it to us in aggregate. You can learn how Google uses this data in How Google uses information from sites that use its services, and you can opt out with the Google Analytics opt-out browser add-on.
Text messages
If you agree to receive text messages from us, we use your phone number only to send the messages you signed up for. You can reply STOP to opt out or HELP for help at any time. Our SMS Privacy Policy explains our text messaging program in full.
How long we keep information
We keep personal information only as long as we need it for the purposes described in this policy, including to provide our services, meet legal, tax, and accounting requirements, resolve disputes, and enforce our agreements. When we no longer need it, we delete or de-identify it. Information we process for clients is kept according to our agreement with that client.
Security
We use reasonable administrative, technical, and physical safeguards to protect personal information, including encryption in transit and access controls. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
Your choices and rights
- Marketing emails: use the unsubscribe link in any marketing email, or contact us.
- Text messages: reply STOP to any message.
- Cookies: adjust your browser settings as described above.
- Access, correction, and deletion: you can ask us for a copy of the personal information we hold about you, ask us to correct it, or ask us to delete it.
Depending on where you live, you may have additional rights under state privacy laws, such as the right to know what categories of information we collect and to opt out of certain processing. To make a request, email us at support@sensolai.com. We will verify your request and respond within the time the law requires. We will not discriminate against you for exercising your rights.
Children
Our website and services are meant for businesses and are not directed to children under 16. We do not knowingly collect personal information from children. If you believe a child has given us personal information, contact us and we will delete it.
Changes to this policy
We may update this policy from time to time. When we do, we will change the effective date at the top of this page, and for significant changes we may notify you by email or through the client portal.
Contact us
Questions about this policy or your information? Email us at support@sensolai.com.