Agreeing to these terms
By using our website, creating a client portal account, or buying our services, you agree to these Terms of Service and our Privacy Policy. If you use our services on behalf of a business, you confirm that you have authority to bind that business, and “you” means that business.
If you and Senergy Solutions sign a separate service agreement, statement of work, or accepted quote, that document controls if it conflicts with these terms.
Our services
Senergy Solutions (“we,” “us,” or “our”) provides AI and technology consulting and implementation for small and mid-sized businesses, including:
- SenSol Voice Agent, an AI agent that answers and places calls and sends messages
- Website design, setup, and hosting
- Domain registration and business email setup
- Custom CRM systems
- Training and onboarding systems
- Custom implementations scoped on request
The exact scope, deliverables, timeline, and price of any engagement are set out in your quote or agreement. Free audits and assessments are provided for information only and do not create an obligation for either party.
Client portal accounts
You must give accurate information when you create an account and keep it up to date. You are responsible for keeping your password secure and for all activity under your account. Tell us right away at support@sensolai.com if you think your account has been accessed without permission.
Your responsibilities
- Give us timely access to the information, content, accounts, and approvals we need to do the work.
- Make sure you have the rights to any content, data, logos, or materials you give us to use.
- Review deliverables and let us know promptly about anything that needs fixing.
- Use our services in compliance with all laws that apply to your business.
SenSol Voice Agent and messaging
When SenSol Voice Agent calls or messages people on your behalf, you are the business responsible for those communications. You agree that you will:
- Get any consent the law requires before we place calls or send text messages to your contacts, including prior express written consent where required for marketing calls and texts, and keep records of that consent.
- Honor opt-out requests and do-not-call lists, and only give us contact lists you are permitted to use.
- Give any notices the law requires, such as notice that calls may be recorded or that a caller is speaking with an automated or AI agent.
- Comply with laws that apply to calls and messages, including the Telephone Consumer Protection Act, the Telemarketing Sales Rule, state telemarketing and call-recording laws, and wireless carrier messaging rules.
- Not use the agent to handle emergencies. The agent is not a substitute for 911 or emergency services.
We may pause calling or messaging campaigns if we reasonably believe they break these rules or put our phone numbers or messaging registrations at risk.
Acceptable use
You agree not to use our website or services to:
- Break any law or violate anyone's rights, including privacy rights.
- Send spam, harassing, deceptive, or fraudulent calls or messages.
- Upload malware or try to gain unauthorized access to our systems or other accounts.
- Scrape, copy, or reverse engineer our website or services beyond what the law allows.
- Interfere with the security or operation of our website or services.
Quotes, fees, and payment
Fees are set out in your quote or agreement. Unless it says otherwise, invoices are due on receipt, recurring services are billed in advance for each billing period, and payments are processed by Stripe. Fees do not include taxes, which you are responsible for.
Some services depend on third-party costs, such as domain registrations, phone numbers, call minutes, or messaging fees. We will tell you about those costs in your quote. If a payment is late, we may pause services until your account is current.
Third-party services
Our services rely on and connect to third-party products, such as hosting providers, domain registrars, email providers, CRMs, telephone carriers, and AI model providers. Those products are governed by their own terms, and we are not responsible for their availability, changes, or outages.
Ownership
Your content. You keep ownership of the content and data you give us. You give us permission to use it only to provide the services to you.
Deliverables. Once you have paid in full, you own the custom deliverables we create specifically for you, such as your website content and designs, unless your agreement says otherwise.
Our materials. We keep ownership of our website, the client portal, SenSol Voice Agent, and the tools, templates, code, and know-how we use across clients. You may use them only as part of the services while your engagement is active.
AI-generated output
Our services use artificial intelligence, which can occasionally misunderstand people or produce inaccurate or incomplete responses. You are responsible for reviewing how the agent is configured, the information it gives your customers, and any decisions you make based on its output. Do not rely on AI output as legal, medical, financial, or other professional advice.
Confidentiality
Each of us will keep the other's non-public business information confidential and use it only for our work together, except where disclosure is required by law.
Disclaimers
Except as stated in a signed agreement, our website and services are provided “as is” and “as available.” To the fullest extent the law allows, we disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not promise that the services will be uninterrupted or error-free, or that they will achieve specific business results such as cost savings or revenue.
Limitation of liability
To the fullest extent the law allows, Senergy Solutions will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, data, or business opportunities, even if we were told they were possible.
Our total liability for any claim related to our website or services is limited to the amount you paid us for the services giving rise to the claim in the twelve months before the claim arose.
Indemnification
You agree to defend and indemnify Senergy Solutions against claims, losses, and expenses, including reasonable attorneys' fees, arising from your content, your contact lists and consent records, calls or messages placed at your direction, or your breach of these terms or the law.
Suspension and termination
You may stop using our services as described in your agreement. We may suspend or end your access if you break these terms, fail to pay, or use the services in a way that creates legal or security risk. Sections that by their nature should survive, such as payment obligations, ownership, disclaimers, limitation of liability, and indemnification, survive termination.
Governing law
These terms are governed by the laws of the State of Nevada, without regard to its conflict-of-law rules. Any dispute will be brought in the state or federal courts located in Nevada, and both parties consent to that jurisdiction.
Changes to these terms
We may update these terms from time to time. When we do, we will change the effective date at the top of this page. If you keep using our website or services after an update, you accept the updated terms.
Contact us
Questions about these terms? Email us at support@sensolai.com.